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Ticket #1144 (new defect)

Opened 2 months ago

Last modified 2 hours ago

Show all support tickets to admin

Reported by: brett@bpatterson.net Assigned to: vacancy
Priority: feature Milestone: ispCP ω 1.0.0 - RC5
Component: Frontend (GUI) Version: ispCP ω 1.0.0 - RC4
Severity: Easy Keywords: support tickets admin
Cc:

Description

I love the package; however, one thing I've noticed is that if I have a reseller who gets a support ticket, I don't see that support ticket in my admin interface, instead I have to look under their account to see any support tickets they have.

I think it would be better served if the admin could review all support tickets from anyone to any reseller or admin.

Attachments

Change History

03/28/2008 04:25:32 AM changed by brett@bpatterson.net

Tracked this down the function get_tickets_list() in admin/support_system.php

Not entirely sure the fix to use in the SQL; however, it would seem that you'd want to check if the userID is an admin somehow and then from there either grab all tickets (since they're admin) or just grab the tickets where the "to" is to that userID.

If I happen to find time, I might be able to work on this a little bit.

03/28/2008 11:13:17 AM changed by zothos

I have to disagree, because of data privacy we should not do this.

03/28/2008 08:27:56 PM changed by vacancy

  • owner set to vacancy.
  • component changed from Tools to Frontend (GUI).

Will be fixed in RC6

03/29/2008 12:53:26 AM changed by brett@bpatterson.net

@zothos: I don't think so. As an admin, you should be allowed to view all support tickets form all users (be them resellers or reseller clients). This would slice down the amount of tickets in the system since a user wouldn't create a ticket to their reseller who creates a ticket for the admin. And there should never be anything inside of support tickets that isn't already privy to the admin anyway (domain, usernames, databases). The admin can already view as the user, no harm in seeing their support tickets.

@vacancy: Awesome!! Glad to hear this will be added!

03/30/2008 04:57:19 PM changed by rats

  • milestone changed from Working to ispCP ω 1.0.0.

05/16/2008 11:15:58 AM changed by rats

  • milestone changed from ispCP ω 1.0.0 to ispCP ω 1.0.0 - RC5.

Add/Change #1144 (Show all support tickets to admin)